Refund policy

Contact us within 7 days of delivery with your order number, a short description of the fault and a photo if you have one. We will sort out a repair, a replacement or a refund, and we will pay the return postage.

Do not return a faulty item before speaking to us. Tell us it is faulty first and we will tell you where to send it and how. Returning an unagreed parcel usually means it gets lost, and that slows everything down.

The physical item is sourced after you order. If the supplier no longer has it, we tell you, cancel the order, and refund what you paid according to this policy. We do not substitute a different item without asking you. A refund is not instant: it goes back through the same payment method where that provider allows it, and the time it takes depends on the provider and your bank.

If the item fails the check we can reasonably do, it is not shipped. We tell you, cancel the order, and refund what you paid on the same basis as an item we could not secure. A passed check is not a refurbishment and does not mean every hidden fault was found.

You may have rights under the Consumer Protection Act, 2008, and other applicable law, including how those rights apply to second-hand goods. This page is a plain-language summary for review, not a legal opinion, and it does not replace the Act. Where this page and the law disagree, the law applies.

That is our mistake and we will make it right. Tell us what the listing said versus what arrived and we will offer a repair, replacement or refund. We would rather lose a sale than have you find out on delivery.

Contact us with your order number as soon as you can. Whether a cancellation can be accepted depends on how far the order has gone. Once an item has been checked, packed and handed to the courier, cancellation may no longer be possible. Cosmetic wear described on the listing is part of a second-hand item, not a fault. If you are unsure whether something suits you, ask us before you buy it, and we will tell you honestly.

1. Message us through our contact page: /contact.
2. Quote your order number.
3. Describe the problem and, if relevant, send a photo.
4. We confirm what happens next and who pays the postage.

Our returns address has not been published yet. Contact us and we will send you the correct address for your specific return — please do not send anything anywhere until we have confirmed it with you.